FAQ
Frequently Asked Questions
What is the Aurivia™ 24K Gold Face Serum? The 24K Gold Face Serum is our premium skincare serum inspired by the luxury and radiance of gold. Formulated with Vitamin C, Vitamin E, and Glycerin, it's designed to hydrate, brighten, and even your skin tone.
Who is this serum suitable for? It's suitable for all skin types, including sensitive skin. Whether you have dry, oily, or combination skin, the lightweight formula absorbs quickly without feeling greasy.
How do I use the serum? Apply a few drops to clean, dry skin morning and/or evening. Gently press into the skin and follow with your moisturiser. For best results, use consistently as part of your daily skincare regimen.
How long before I see results? Results vary per individual. Most customers notice improved hydration and a more radiant complexion within 2–4 weeks of consistent use.
Do you ship across South Africa? Yes! We offer Standard and Premium delivery across South Africa. International shipping is also available to selected countries.
What is your return policy? We accept returns within 7 days of delivery for unopened, unused products in original packaging. Opened products cannot be returned for hygiene reasons unless faulty. Please refer to our full Refund Policy for details.
How do I track my order? Once your order is dispatched, you'll receive a tracking number via email to monitor your delivery.
How can I contact you? You can reach us via our Contact page or email us directly at auriviaskincare@yahoo.com or preferably via whatsApp +27 65 968 6781